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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up window will show up. It includes elaborate info about all the actions that you can carry out on the page in question. Each context menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive library of instructional videos explaining how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. Thus, everyone can swiftly find their way around our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you searching for, have a look at our comprehensive FAQ database, which covers questions asked by actual people and provides practical solutions. We constantly update our Frequently Asked Questions section with new articles in order to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, we have a excellent team of customer service technicians available 24-7-365 and eager to help you with any problem. Each support ticket you open will be responded to in less than one hour (the average trouble ticket response time is approximately twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 51780

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com